Please note that every order at we shop is custom printed just for you, and will take 1-3 business days to print prior to shipping.For all products, we offer a return period of up to 30 days and our products are carefully checked before shipment to ensure customer satisfaction. We hope you enjoy your products for many years. To ensure this, be sure to keep the product on a regular basis (as described in the user manual). If for any reason your product has a problem, consult the user manual for guidance and access to our troubleshooting page before contacting us, as 9 out of 10 cases usually solve the problem. If the problem persists, call our customer support team who has the skills to handle all kinds of requests. Our team will try to solve any of your questions as soon as possible.

• We ship in business days. Monday - Friday, excluding national holidays.
• Shipping starts from the date you received the “Your Order Has Shipped!” email.
• The estimate above does not include manufacturing time - we need 1-3 business days to make sure your custom order is everything you hoped it would be.

We are a global company - we work with production and shipping partners all over the world to get your things to your doorstep, wherever that may be. Although the vast majority of our customers will get their orders by the day listed above, actual timeframes may vary from region to region.

• Before calling, please prepare the following details:
  Username / order number and postal code of delivery

  Our office hours are:

  Monday to Friday from 07:00 to 21:30

  Saturday 8.00am - 8.30pm

  Alternatively, you can send us an email with the details above

  The members of our customer support team will contact you.